New rules to protect consumers

Updated 11.16 Mon May 26 2008

A new UK law to protect consumers from rogue traders has come into force.

The Consumer Protection Regulations bans 31 specific practices and tighten controls on traders ranging from double-glazing salesmen to fortune tellers.

The Consumer Protection Regulations will ban 31 specific practices and tighten controls on traders ranging from double-glazing salesmen to fortune tellers

It also outlaws traders using misleading statements, fake credentials and aggressive sales practices.

Among the tactics that are now illegal are bogus closing down sales, limited time offers that are later extended, false testimonials on websites and high pressure sales techniques, especially those likely to harm the elderly or vulnerable.

Businesses breaking the law face substantial fines and prison sentences, depending on the seriousness of the offence.

The Office of Fair Trading (OFT) and Trading Standards will enforce the new rules.

But fortune-tellers, astrologists and other mediums are among those opposing the new laws, saying they will be forced to tell customers that they are offering "entertainment only" and their work is not "experimentally proven".

Consumer Affairs Minister Gareth Thomas said: "Honest traders understand the value of treating customers fairly and they've had enough of losing profit to the small minority of rogues who use underhand tactics to get ahead.

"The Consumer Protection Regulations will deliver better protection for consumers, cut red tape and put in place a simpler and clearer consumer law that will be easier to interpret and enforce."

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